Terms of Use

Effective date: August 30, 2026

These Terms of Use govern your access to and use of DetentionDesk, a software service operated by Jamella Smith, a Delaware sole proprietor doing business as DetentionDesk (“DetentionDesk,” “we,” “us,” or “our”). By creating an account, purchasing a packet, starting a subscription, or using the service, you agree to these Terms.

1. Business-use service and eligibility

DetentionDesk is intended only for business users who are at least 18 years old and have authority to act for the carrier, dispatcher, fleet, or other business they identify. You may not use the service for a person or business you are not authorized to represent.

2. What DetentionDesk provides

DetentionDesk helps users organize detention-related facts, perform calculations using user-selected inputs, record user-confirmed arrival and departure times, upload and organize supporting files, prepare claim documents, maintain claim records, track follow-up activity, and record claim payment status. DetentionDesk does not independently verify uploaded files, checklist selections, timestamps, or entered information.

DetentionDesk is not a law firm, collection agency, freight broker, factoring company, accounting firm, tax adviser, or payment intermediary. It does not provide legal, tax, accounting, regulatory, collection, or contractual advice; decide whether detention is legally or contractually owed; negotiate disputes; or guarantee acceptance, recovery, or payment of any claim.

3. Your responsibilities

You are responsible for confirming all load details, timestamps, contractual terms, free-time allowances, rates, rounding methods, charges, taxes, caps, recipient information, and supporting evidence. You must review and approve generated content before using or sending it. You are solely responsible for the accuracy, lawfulness, and completeness of the information you submit and for obtaining any permissions required to use personal, business, shipment, or payment information in the service.

You represent that you have the right and authority to upload each file and to use or share it for the claim. Do not upload unlawful content, malware, full payment-card data, passwords, or unnecessary sensitive personal information.

4. Accounts and security

You must provide accurate account information, safeguard your login credentials, and notify us promptly of suspected unauthorized use. You are responsible for activity performed through your account unless caused by our failure to use reasonable security measures.

5. Pricing and payment

Live paid access is offered only when an active checkout button displays the price, features, billing frequency, and applicable renewal terms before payment. The currently published price schedule is $25 for a single packet credit or $149 per month for monthly access. Test-mode checkout, when labeled as such, cannot create a live charge. Applicable taxes may be calculated and added at checkout where required.

A single-packet claim may be corrected until its first PDF is generated. Generation finalizes that one-time packet: its packet-defining facts are locked, and the same PDF remains available for download. A materially different load requires another packet credit. Active monthly access permits claim editing and packet regeneration during the paid period.

Payments are processed by Stripe and DetentionDesk will not directly store full payment-card numbers. By completing a purchase, you authorize Stripe and DetentionDesk to charge the payment method you provide for the disclosed purchase, recurring subscription fees, applicable taxes, and authorized adjustments.

6. Monthly subscriptions and cancellation

Before a monthly subscription begins, you will be shown the price, billing frequency, automatic-renewal terms, and cancellation method before payment and will be asked to provide express consent. A monthly subscription will begin when the first payment succeeds and renew each month on the applicable billing date until canceled.

The available online cancellation method will be shown before purchase and in the account area. Cancellation will stop future renewals and take effect at the end of the current paid billing period unless applicable law requires a different result. You will be responsible for canceling before the next billing date to prevent the next charge.

7. Refunds

Paid charges are generally nonrefundable except where required by law. We will refund duplicate charges, confirmed billing errors, or a single-packet purchase when a technical failure prevents generation of the purchased packet and we cannot correct the problem within a reasonable time. A claim’s denial, dispute, reduction, nonpayment, or delayed payment does not qualify for a refund.

8. Acceptable use

You may not:

• submit false, misleading, fraudulent, or unlawfully obtained information;
• use the service to impersonate another person or business;
• send unlawful threats, deceptive demands, spam, or harassing communications;
• attempt to access another user’s account, claims, or records;
• interfere with security, reverse engineer protected portions of the service, or introduce malicious code;
• resell, sublicense, or provide shared access outside your business without written permission; or
• use the service in violation of law, contract, or third-party rights.

9. Generated documents and communications

Generated invoices, emails, summaries, and packets are drafts based on information and settings supplied by you. They are not legal opinions, determinations of liability, verified evidence, or guarantees of enforceability. You must review each output and remain responsible for deciding whether, when, and to whom it is submitted.

Timer timestamps are user-confirmed records. The current service does not provide GPS, geofencing, ELD, location, or certified timestamp verification. Receivables and payment fields are records entered by the user; DetentionDesk does not collect, receive, reconcile, or pursue the underlying claim funds.

10. Intellectual property

DetentionDesk and its software, design, branding, and original content are owned by us or our licensors. Subject to these Terms, we grant you a limited, nonexclusive, nontransferable right to use the service for your internal business purposes. You retain ownership of the information you submit and grant us the rights reasonably necessary to host, process, secure, back up, and display it to provide the service.

11. Suspension and termination

We may suspend or terminate access when reasonably necessary to address nonpayment, unlawful activity, security risks, abuse, or material breach of these Terms. You may stop using the service at any time, but stopping use does not automatically cancel a paid subscription.

12. Service availability and changes

We may update, improve, limit, or discontinue features. We do not promise uninterrupted or error-free operation. We may update these Terms and will provide notice of material changes as required by law. Continued use after an updated effective date constitutes acceptance where legally permitted.

13. Disclaimer of warranties

To the fullest extent permitted by law, the service is provided “as is” and “as available” without warranties of merchantability, fitness for a particular purpose, title, noninfringement, claim recovery, legal compliance, or uninterrupted availability. Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply.

14. Limitation of liability

To the fullest extent permitted by law, DetentionDesk and Jamella Smith will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost data, business interruption, or failure to recover a detention claim. Our total liability arising from the service will not exceed the greater of $100 or the amount you paid to DetentionDesk during the six months before the event giving rise to the claim. This limitation does not apply where prohibited by law.

15. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless DetentionDesk and Jamella Smith from third-party claims, damages, and reasonable expenses arising from your submitted content, generated communications, misuse of the service, violation of these Terms, or infringement of another person’s rights.

16. Governing law and disputes

These Terms are governed by Delaware law, without regard to conflict-of- law rules. Before filing a formal claim, you and DetentionDesk agree to attempt in good faith to resolve the dispute by emailing the other party and allowing 30 days for a response. Unless applicable law requires otherwise, any court proceeding must be brought in a state or federal court with jurisdiction in Delaware, and each party consents to that venue. Either party may bring an eligible claim in small-claims court.

17. General terms

If any provision is unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. We may assign them in connection with a business transfer or reorganization.

18. Contact

DetentionDesk
Jamella Smith, sole proprietor
hello@detentiondesk.com