Load reference: ____________________
Load and contact worksheet
Record the parties and load identifiers used in your documentation.
Facility event timeline
Preserve each timestamp, then identify the calculation window you intend to use.
Scheduled
Facility arrival
Facility exit
Claim calculation window
Select events according to the contract, facility rule, or other terms you rely on. The worksheet does not select them for you.
Billing terms worksheet
Copy the inputs from the terms or instructions you are using.
Supporting-record checklist
Track the status of records without treating the checklist as verification.
| Record | Included | Missing | Requested | N/A |
|---|---|---|---|---|
| Rate confirmation or contract terms | □ | □ | □ | □ |
| Bill of lading | □ | □ | □ | □ |
| Facility timestamps | □ | □ | □ | □ |
| ELD or GPS time record | □ | □ | □ | □ |
| Lumper receipt or other charge record | □ | □ | □ | □ |
| Broker, dispatcher, or facility communication | □ | □ | □ | □ |
This free checklist does not upload or save files. In the signed-in claim workspace, you can privately attach supported evidence files; DetentionDesk organizes but does not inspect, authenticate, or verify them.
Claim email template
Replace every bracketed field and review the message before sending.
Subject: Detention request — Load [LOAD NUMBER] — [FACILITY]
Hello [BROKER OR CUSTOMER],
Included is our detention documentation for load [LOAD NUMBER] at [FACILITY] on [DATE]. Based on [START EVENT] at [TIME] and [END EVENT] at [TIME], less [FREE TIME], the potential detention amount is [AMOUNT] using [RATE] and [INCREMENT / ROUNDING].
Please confirm receipt and advise the next steps. Supporting records listed with the claim: [LIST RECORDS].
Regards,
[CARRIER OR CONTACT]
Follow-up log
Record the actual contact date, outcome, and next action.
| Target | Date | Contact / channel | Outcome | Next action |
|---|---|---|---|---|
| Day 0 | ||||
| Day 2 | ||||
| Day 5 | ||||
| Day 10 | ||||
| Day 15 | ||||
| Day 30 |